FAQs
 
WHO CAN USE CHARITABLE LOCATIONS?
Any non-profit charitable group or organization that is able to provide a goverment-sanctioned charitable number is eligible. The location must be used solely for fundraising and information awareness activities.
 
WHERE ARE THE CHARITABLE LOCATIONS?
There is a charitable location available in a high traffic area of the shopping centre near the Atrium Court.
 
WHAT IS INCLUDED WITH A CHARITABLE LOCATIONS?
We will provide tables and chairs to pre-registered organizations on a space-permitting basis. You must request these when you apply.
 
HOW DO I APPLY FOR A CHARITABLE LOCATION?
If you represent a charity or non-profit organization and wish to use space at Metropolis at Metrotown, please send us:

• Detailed information about your group
• The nature of the event (e.g., fundraising)
• Contact information
• How long you wish to use the facilities, including the dates

Space is limited and on a first-come, first-serve basis only. We must receive your request, in writing, at least two months in advance.
If your request is approved, your organization will be required to complete a Temporary Occupancy Agreement and provide written proof of general liability insurance ($2 million) listing Ivanhoe Cambridge Inc., Ivanhoe Cambridge II Inc., and Metropolis at Metrotown as additional named insureds. Charities must also agree to abide by our operational rules and regulations.
Please submit your request with complete details by mail, fax, or directly to:
Administration Office
ATTN: Artie Chumpol
604-4720 Kingsway
Burnaby, BC V5H 4N2
Fax: 438-3974
And please let us know afterwards how well you did at your event!
 
WHAT ARE THE OPERATIONAL RULES & REGULATIONS?

• Hours of Operation: Display must be manned during all mall hours.
• Onsite Parking: park your vehicles only in designated areas. You will be asked to get a parking pass.
• Licensee's Employees: Casual business attire or unform is required. No demin (blue) jeans or overly casual dress is permitted. Eating and drinking while in operation is not allowed.
• Signage and Advertising: Licensee will ensure that all signage is professional. Freehand signs are not allowed.
• Helium Balloons: No helium-filled balloons are allowed in the Centre.
• Automobile displays must provide the Licensor with keys for the vehicles(s) for the duration of the License Period. The vehicles must be kept clean: the battery disconnected; the fuel tank should be FULL (fuel is not allowed in any containers other than the vehicles fuel reservoir); gas cap locked; protective wheel pads used; and a grease/oil resistant pad placed under the chassis. Propane is allowed where the vehicle is equipped with an 80% stop fill valve and shut off valve on the tank. Bottles over 5 pounds capacity are not allowed. Natural gas is allowed if there is a complete shut off valve on the tank. All shut off valves must be off while the vehicle is parked.
• Large exhibits and displays (e.g., cars and boats) must enter the Centre through the promotion doors located in the mall beside the Real Canadian Superstore, at the northeast corner of the mall. Entry must be before 8:30 am and the area must be clear by 9:00 am as the Superstore opens at this time. Exit must be after closing at 10 pm. All maintenance to the exhibits (e.g. Armour-all on tires, etc) must be done before entering the Centre. All large exhibits using the promotion doors must safely fit through an access size of eight feet, eleven inches high.