Any non-profit charitable group or organization that is able to provide a government-sanctioned charitable number is eligible. The location must be used solely for fundraising and information awareness activities.

When can I use the charitable location?

The charitable location is available for use on weekdays only (Monday to Friday). Because of the high volume of shoppers the mall receives on weekends, we are unable to use our charitable location as it creates an occupational hazard. Use of the charitable booth during the month of December is also prohibited due to the high number of holiday shoppers during this month. 

Where are the charitable locations?

The only charitable location available is in a high traffic area near the Atrium Court.

What is included with a charitable location?

We will provide a booth and chairs to pre-registered organizations on a space-permitting basis.

How do I apply for a charitable location?

Space is limited and on a first-come, first-serve basis only. If you represent a charity or non-profit organization and wish to use space at Metropolis at Metrotown, please provide the following in writing at least two months in advance of your event and email Sarah at sarah.wong@ivanhoecambridge.com with the following information:

• Detailed information about your group
• The nature of the event (e.g., fundraising)
• Contact information
• How long you wish to use the facilities, including the dates

If your request is approved, your organization will be required to complete a Temporary Occupancy Agreement and provide written proof of general liability insurance ($2 million) listing Metropolis at Metrotown, Metrotown Centre, Ivanhoe Cambridge I Inc., Ivanhoe Cambridge. II Inc.,  and Ivanhoe Cambridge Inc. as additional named insurers. Charities must also agree to abide by our operational rules and regulations.Please submit your request with complete details by mail, fax, or directly to: Administration Office ATTN: Sarah Wong 604-4720 Kingsway Burnaby, BC V5H 4N2 Fax: 438-3974

What are the operational rules & regulations?

• Hours of Operation: Display must be staffed during all mall hours. No exceptions.
• Onsite Parking: Personal vehicles must be parked in a designated area. You will be asked to get a parking pass.
• Licensee's Employees: Casual business attire or uniform is required. No denim (blue) jeans or overly casual dress is permitted.
• Eating and drinking while in the booth is not allowed.
• All signage and advertising must be professional. Freehand signs are not allowed.
• No helium-filled balloons are allowed in the Centre.
• Automobile displays must provide the Licensor with keys for the vehicles(s) for the duration of the License Period. The vehicles must be kept clean: the battery disconnected; the fuel tank should be FULL (fuel is not allowed in any containers other than the vehicles fuel reservoir); gas cap locked; protective wheel pads used; and a grease/oil resistant pad placed under the chassis. Propane is allowed where the vehicle is equipped with an 80% stop fill valve and shut off valve on the tank. Bottles over 5 pounds capacity are not allowed. Natural gas is allowed if there is a complete shut off valve on the tank. All shut off valves must be off while the vehicle is parked.
• Large exhibits and displays (e.g., cars and boats) must enter the Centre through the promotion doors located in the mall beside the Real Canadian Superstore, at the northeast corner of the mall. Entry must be before 8:30 am and the area must be clear by 9:00 am as the Superstore opens at this time. Exit must be after closing at 10 pm. All maintenance of the exhibits (e.g. Armor-all on tires, etc) must be done before entering the Centre. All large exhibits using the promotion doors must safely fit through an access size of eight feet, eleven inches high.

Can I distribute posters in the centre?

Metropolis at Metrotown does not allow posters to be posted in our centre. If you have an event that you would like to publicize, please email the information to info@metropolisatmetrotown.com and, if appropriate, we will post the information on our website under the events section.

Does Metropolis at Metrotown provide donations? 

Metropolis at Metrotown does provide in-kind donations to charities. We receive a high volume of requests each week and as such we are not always able to a donation. Metropolis at Metrotown focuses on youth, the environment, arts and culture.

We will not provide an in-kind donation to:

• religious or sectarian organizations (except where they represent non-denominational community and social support services)
• political organizations and candidates, individuals and for-profit organizations
• competitive sports teams
• advocacy or special interest groups
• goodwill advertising, travel expenses, field trips, tours, ticket purchases, retroactive requests, conferences, seminars, workshops, beauty pageants, funding for individuals, or events
• and activities that take place outside of Canada

In addition, Metropolis at Metrotown does not provide discounts on gift card purchases.

To request a donation please contact Sarah Wong at: sarah.wong@ivanhoecambridge.com

Can I host an event at Metropolis at Metrotown benefiting a charity?

Metropolis at Metrotown holds a number of events each year and is always looking for new and innovative events. If you have a well thought out idea, please contact our Special Events Manager, Anne Blaine:  anne.blaine@ivanhoecambridge.com 

Can I conduct a survey or questionnaire in the centre?

No, Metropolis at Metrotown does not allow solicitation in our centre.

Metropolis community investment fund

Metropolis at Metrotown endeavours to be a good neighbour and is committed to enhancing the lives of the people we serve. Each year Metropolis at Metrotown donates nearly $1-million to charities through cash and in-kind donations to serve the evolving needs of our local communities.

We are now asking registered non-profit organizations to apply for cash donations made possible by the Metropolis Express, the trackless train that runs through the corridors of Metropolis.
 
Please review Metropolis' community investment criteria, to ensure your registered non-profit organization meets our requirements for funding and allows us to better direct the funds to organizations that will benefit the most from the support. 
 
Although we encourage you to apply for the funds, we receive far more requests than we are able to fulfill and therefore we make decisions based on the application form and also take into consideration the effect the money would have on the group.

Criteria: